PKR98 Privacy Policy

01Introduction

PKR98 is an online gaming and entertainment platform operating at pkr98.vu. When you use PKR98 — whether to play Casino games, place bets on Cricket or PSL matches, enjoy Live Casino tables, or take part in Bingo and Esports — we process certain personal information to make that experience possible.

This Privacy Policy sets out what data we collect, the reasons we collect it, how long we keep it, who we share it with, and the rights you have in relation to your own information. We have written this policy in plain, straightforward English so that every Pakistan player can understand it clearly without needing a legal background.

PKR98 operates as the data controller for the personal information you provide through our platform. We are committed to handling your data responsibly, keeping it secure, and never using it in ways you would not reasonably expect.

If you have any questions about this policy at any point, contact us using the details in Section 13.

02What We Collect

We only collect information that is genuinely necessary to provide and improve our services. Below is a clear breakdown of the categories of personal data we collect from players.

Registration Information

When you create a PKR98 account, we collect your full name, date of birth, email address, phone number and the country you are registering from. This is the minimum needed to open and manage your account securely.

Identity Verification (KYC) Documents

To comply with standard platform Know Your Customer (KYC) obligations, we may request a copy of your national identity card (CNIC), proof of address, or proof of your payment method. These documents are processed only for verification purposes and are stored securely with strict access controls.

Transaction Data

Each time you deposit or withdraw funds — whether via JazzCash, Easypaisa, Raast, bank transfer or a payment card — we record the transaction amount, date, method used, and reference details. This allows us to maintain accurate account records and resolve any payment disputes quickly.

Gaming Activity

We keep records of your gaming sessions including games played, bets placed, outcomes, deposit and withdrawal history, and bonus usage. This data helps us personalise your experience, detect unusual activity, and maintain fair play across the platform.

Device and Technical Data

When you access PKR98, we automatically collect your IP address, device type, browser type and version, operating system, and approximate location derived from your IP. This information is used for fraud prevention, security monitoring and ensuring the platform performs correctly on your device.

Communications

If you contact PKR98 support through live chat or email, we retain a record of that correspondence. This helps our team follow up on unresolved queries and maintain service quality.

03How We Use Your Data

Every piece of data PKR98 collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described in this policy, and we do not sell your personal information to third-party advertisers or data brokers.

04Legal Basis for Processing

PKR98 processes your personal data on the following legal grounds depending on the type of processing involved:

• Contractual necessity: Processing required to operate your account, handle payments, and deliver the gaming services you signed up for.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services, where those interests do not override your fundamental rights.
• Consent: Where you have actively agreed to receive marketing communications or optional data processing. You can withdraw your consent at any time from within your account settings.
• Legal obligation: Where we are required to process and retain data to comply with applicable regulations, including identity verification and financial record-keeping requirements.

Where processing is based on consent, withdrawing that consent will not affect the lawfulness of any processing carried out before you withdrew it, and will not affect your ability to use the core PKR98 platform.

05Data Sharing

PKR98 does not sell, rent or trade your personal information. We share data with third parties only in the following limited and necessary circumstances:

Payment Processors

To process deposits and withdrawals, we share the minimum necessary transaction data with payment providers such as JazzCash, Easypaisa, Raast, and card processing networks. These providers operate under their own privacy policies and are required to handle your data securely.

Identity Verification Services

For KYC purposes, your identity documents may be shared with third-party verification service providers. These services are used solely to confirm identity and are bound by strict data processing agreements with PKR98.

Game Software Providers

The Casino, Live Casino, Bingo and Esports games on PKR98 are powered by third-party software providers. To deliver these games, a limited set of account identifiers may be shared with the relevant provider during your gaming session. No sensitive personal information beyond what is technically required for the game session is shared with game providers.

Legal and Regulatory Authorities

PKR98 may disclose personal information to law enforcement agencies, courts, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of our players or the platform.

Business Transfers

In the unlikely event of a merger, acquisition or sale of the platform, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in advance where it is reasonably possible to do so.

06Payment Data & Financial Information

All financial transactions on PKR98 are conducted in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a payment card, the payment is processed through the respective provider's infrastructure. PKR98 does not store full card numbers, mobile wallet PINs, or bank account credentials on our own servers.

What we do retain is a record of each transaction including the date, amount, payment method type, and transaction reference. This is necessary to maintain accurate account ledgers and to resolve any payment disputes that may arise.

For your own security, PKR98 will only process withdrawals back to the same payment method used for your most recent deposit, where technically possible. This policy prevents funds from being redirected to payment methods that have not been verified as belonging to you.

If you believe an unauthorised transaction has occurred on your PKR98 account, contact our support team immediately. We will review the account activity and take appropriate action, including temporary account suspension to prevent further unauthorised access during the investigation.

07Cookies & Tracking

PKR98 uses cookies and similar browser-based technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate.
• Analytics cookies: Used to understand how players navigate the platform — for example, which game categories are visited most often. This data is aggregated and anonymised and is not linked back to you personally.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to reset them on every visit.

PKR98 does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions.

08Data Retention

PKR98 retains your personal data only for as long as it is necessary for the purposes described in this policy. The following general retention guidelines apply:

• Active accounts: Personal data associated with an active account is retained for as long as the account remains open and in use.
• Closed accounts: Following account closure, we retain core account information and transaction records for a minimum period in line with financial record-keeping requirements. After this period, data is securely deleted or anonymised.
• KYC documents: Identity documents submitted for verification are retained for the period required by applicable record-keeping obligations and are deleted securely once that period expires.
• Support correspondence: Records of customer support interactions are retained for up to two years from the date of the last exchange to allow for follow-up and dispute resolution.
• Marketing preferences: Records of your marketing opt-in or opt-out are retained for as long as necessary to honour your preferences and demonstrate compliance.

When data is no longer needed, it is either permanently deleted from our systems or rendered fully anonymous so that it can no longer be linked back to you as an individual.

09Security

PKR98 takes the security of your personal data seriously. We apply a range of technical and operational measures to protect your information from unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and PKR98 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing. PKR98 staff cannot read your password, which is why we will never ask for it.
• Access to personal data within PKR98's internal systems is restricted on a strict need-to-know basis. Not all staff can access all data.
• Our systems are monitored for suspicious access patterns and potential intrusions on an ongoing basis.
• KYC documents and sensitive verification files are stored in isolated, access-controlled storage environments separate from general platform data.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe: use a strong unique password for your PKR98 account, do not share your credentials with anyone, and contact support immediately if you notice anything unusual on your account.

10Your Rights

As a player on PKR98, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us using the details in Section 13.

• Right to access: You can request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. Some details — such as your registered name — may require documentary evidence before they can be updated.
• Right to deletion: You can ask us to delete your personal data. We will do so where we are not legally required or operationally obligated to retain it. Deletion requests from active accounts will result in account closure.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data while a query or complaint is being resolved.
• Right to data portability: Where data is processed on the basis of consent or contract and is processed by automated means, you may request a machine-readable export of your data.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you can withdraw that consent at any time without penalty. Withdrawal does not affect any processing that took place prior to the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests where you feel your rights and freedoms override those interests.

We aim to handle all data rights requests promptly and transparently. If you are unsatisfied with our response, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.

11Minors

PKR98 is strictly an 18-and-above platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their age, and identity verification checks are in place to detect and reject underage registrations.

If we discover that an account has been registered by a person under the age of 18, the account will be closed immediately, all data associated with that account will be deleted, and any funds held in the account will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you are a parent or guardian and you believe your child has created a PKR98 account, please contact us immediately via the support details in Section 13 so we can take prompt action.

12Changes to This Policy

PKR98 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the services we offer, or updates required by applicable regulations. When material changes are made, we will update the "last updated" date at the top of this page and display an on-platform notice so active players are aware.

Minor clarifications or formatting corrections that do not change the substance of this policy may be made without specific notification. It is good practice to review this page periodically so you are always up to date with how we handle your information.

Continued use of the PKR98 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any update, you should contact support to request account closure before the updated policy takes effect.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, our support team is available 24 hours a day, seven days a week.

You can reach us via the live chat feature available on the platform, or by emailing us directly. Our team is familiar with Pakistani player accounts, JazzCash and Easypaisa transaction queries, and KYC verification requests, so please include your registered username and a clear description of your query to help us respond as efficiently as possible.

For queries specifically about responsible gaming tools including deposit limits, session reminders and self-exclusion, visit our Responsible Gaming page where all available tools are documented in full.